UNITEC INTERNATIONAL OFFICE
This project comprised research and two full-day design thinking strategy sessions for the International Office at Unitec.
The first day took participants through a very structured process of defining a customer experience vision for the international centre, and then iteratively defining and prototyping the actions and ideas required to translate this vision into reality for the international office and the students it supports.
The second day was focused around developing a structure by which to review and then present key information for overseas markets of interest for Unitec.
Both workshops were well received by all, formed a rich source of insights and tangible actions, and have played a key role in informing the international strategy for Unitec moving forward.
“Mark collaborated with the staff of Unitec International in the development of an international strategy. He has the ability to mould a number of seemingly disparate ideas into a coherent whole which is then presented in a highly creative graphic form. Mark has a warm and generous personality, creating a safe learning environment in which we were able to express ideas without judgement, even those outside of the box. His creative way of viewing the world meant that the task he set challenged us both creatively as well as intellectually. Mark is a gifted leader and trainer.”
Jude and team working through a series of structured exercises to help them develop the internationalisation strategy for Unitec.
Discussing and arguing the vision.
Participants running through an exercise to draw and describe the future for the international office.
Participants running through an exercise to storyboard the customer's experience of their ideal future state.