DESIGNING A NEW ORGANISATION
Challenge
The challenge for this large project was to help Auckland Council's Leisure and Recreation Services Unit define a new, customer-centric organisation structure.
Approach
This was a large, three-stage series of design thinking workshops developed and facilitated for Auckland Council to develop a new customer-focused organisation structure for Parks and Recreation.
Stage 1 involved 15 workshops run on the same format. These were focused around exploring relevant issues and gathering staff feedback and input around potential improvements and future directions.
During Stage 1 participant's responses to a variety of structured exercises were captured on video. These video clips were edited together, and hosted on Vimeo to allow easy review in Stage 2.
Stage 2 involved the review of all the material generated in Stage 1: physical materials produced, post-ups of ideas, answers to specifically designed exercises, digital stills and digital video of all the groups responding to visioning, storyboarding, and organisation structure exercises.
Stage 3 was a design stage where the key insights distilled during phase 2 formed the basis for developing the new organisation design.
The work was undertaken in partnership with The Capability Group, who took the outputs from the design phase and translated these into a detailed organisation design.
Outcome
A successful organisation re-design that left staff feeling that not only had they been consulted about the new structure, but had a fantastic opportunity to play a critical role in its design and have their voice properly heard during the process.
Stage 3: Designing the future based on all of the input from Stage 1 & Stage 2.
What the client said
“The Distillery worked with us on a significant strategy and change management project that was both creative and delivered results.
The breadth of work covered a department of 440 FTE made up of 600 people working across 30 sites and 6 business functions from frontline sport and recreation to business intelligence and policy.
Feedback from our people indicates they felt heard, involved and empowered and as a result we had a high level of staff engagement in concept to implementation phases of the project.
The ability to bring strategy, design, creativity and results into a single unique package is the essence of The Distillery’s offering.
Highly recommend if you are looking for intelligent, creative and highly effective outcomes. ”
