“Mark facilitated six half day workshops for Auckland Libraries to assist our unit’s organisation structure design. Facilitating large groups of people who are anxious about changes to their roles, tasks and work locations, even when they understand the need for change, is not for the faint hearted. Mark treated everyone with respect, but with high expectations that they would contribute positively and keep to the timeframe, and achieved all that with our groups. The sessions kept on track, on purpose, and provided an extraordinarily rich source of content about key issues, barriers and shifts needed. The approach did not filter down to key themes too early in the process, and using pictures and videos, Mark allowed the words of early participants to be heard much later in the design process. I recommend both the method and Mark’s astute, fresh and energetic approach.”